Casoola Casino Review – Honest, Trusted with Exclusive Bonuses

Casoola Casino is part of the Genesis Global group, and therefore is a casino that we rank highly for honesty and trust. In our thorough research of this casino, we have found the gaming to be excellent offset with a few complaints regarding the withdrawal process. This casino (due to it’s longevity) appears to be less of a focal point for the Genesis Global group, as can be seen with an English only interface, with a retro design coupled with an easy to use layout. There is no leaderboard unlike their sister brands, hence there is less of a community feel and highlight reel. The slot games are not as diverse and rich, though you will still find all your favorites and the classics.

Overall the casino is a good choice. You could go very wrong with choosing others, then again you could do better by choosing another Genesis Global brand, if you already haven’t done so. We recommend Casino Lab which was released in 2020. Hence has a refreshing theme and has partnered many great innovative software providers.

Hits

  • Genesis is a highly trusted brand
  • Good gaming
  • Solid gaming experience low complaints
  • > 1,300 games

Misses

  • English only gaming
  • Games and themes becoming a little stale
  • Does not accept US Players
  • Withdrawal process is SLOW for some players
  • Bonus Terms and Conditions are damn hard to understand

Operator Information

Owner/operator — Genesis Global Ltd
Languages — English, German, Finnish, Norwegian, Hindu
Device Compatibility — Android, iOS, iPad, Mac, Windows
Banking Options — debit cards, credit cards, E-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers
Support — Live chat, email
License — UK Gambling Commission, Malta Gaming Authority

Getting Started with Casoola

Casoola is named after a robotic experiment on Cazilla gone wrong. Apparently Cazilla is a robot which has somehow gained AI and now is your host. How Casoola is derived from Cazilla, don’t ask me, because I have no idea.

The graphics used for the Casoola theme has a flavor of Futurama. It has that goofy cartoonish feel that is associated with a lot of slap stick, easy to enjoy fun. The design is a now a little outdated, stemming back to the late 1990’s, so it could do with a bit of a refresher.

The layout of the Casoola is relatively easy to use. However, it did take a while to find the Help section. Maybe it is just me, but having a small “Question mark” to represent self help, tucked away in the top right corner was not obvious to me.

To get started:

  • Click on the top right for Sign Up
  • Fill in your Username, Email Address, Password and Mobile Numbers
  • Populate your personal details
  • Wait for you account to be verified and activated

Verification went fine and fast.

Games & Software

You will find all the common and favorite games at Casoola. Slots are smooth and quick and instant to play. Interface is as you would expect from the high quality software providers.

Their selection of games could be improved, but it isn’t barren either.

Live Casino Games

Welcome Bonus & Ongoing Promotions

Wagering requirements are mostly 40 x. The selection of bonuses for players is not too bad, with a reasonable wagering requirement.

  • $1500 Welcome Bonus + 200 Free Spins
  • Prize Pool worth $62k Weekly tournaments, daily drops, they come on Pragmatic slots
  • Live Casino: 100% Bonus up to $100.

I don’t like they excluded certain deposit methods for their first depo bonus offer.

Deposit % + FS Maximum
1st 100% + 200 Free Spins $300
2nd 50% $400
3rd 25% $400
4th 25% $400

Deposits made via Skrill or Neteller are not eligible for the first four (4) New Player Welcome Bonuses.

Deposits & Withdrawals

Deposit Method Time Required
Credit/Debit Cards Instant
E-Wallets Instant
Prepaid Cards Instant
Mobile Payment Instant
Online Bank Transfer Instant

Withdrawal Method Time Required
Credit/Debit Cards 1 to 3 Working Days
E-Wallets Instant
Prepaid Cards N/A
Mobile Payment N/A
Bank Transfers 3 to 5 Working Days
Online Bank Transfer Instant

Security & Customer Support

Live chat same answer, they will escalate. Support same answer, they will escalte. Numberoes emails and livechat sessions, but no answers, just getting fobbed off.

Over 72hours and still awaiting account verification, suprise I made my 1st withdrawl of £102.

Casoola Complaints

Some players have experienced difficulties with withdrawing their winnings from their account. Although in the Terms and Conditions of Casoola it clearly states that withdrawals can take up to a maximum of 72 hours, there is no guarantee that this Service Level Agreement would always be met. What appears to be common in recent complaints is Casoola will delay payment through slow correspondence and request for information.

In particular, issues will arise if account names are not perfectly aligned. Do NOT use joint bank accounts, do NOT use accounts or proof of ID and utility bills that are not consistent with each other in your name and address. Anything outside of the norm, will slow down the withdrawal (and deposit) process and will give reason for Casoola to request for more information, and to go through a verification process.

By large the majority of players will not have any issues. But if you do, use the below emails to correspond and escalate your complaint.

complaints@casoola.com

docs@casoola.com

support@casoola.com

adjudication@ibas-uk.co.uk

Restricted Countries

USA, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, Greece

Review Summary

Casoola is one of the older brands of Genesis Global Ltd. It provides for a solid gaming experience, the classic and common favorites, plus recently added Live Casinos. But other than that, nothing to really blow your socks off your feet. If you haven’t played at the more recent brands of Genesis Global Ltd yet, then we would recommend trying them first, such as Casino Lab and Casino Dome. But if you choose Casoola, you will still have an enjoyable experience. Just be aware, that if you having winnings and seek to withdraw make sure all your accounts, proof of ID, and other documents are clear and consistent, and follow up consistently with Casoola, to ensure a smooth payment. Unfortunately, this is not the greatest of player experiences, but it could be a whole lot worse (i.e. not even getting paid).